FAQ
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What's Included in a Cleaning Service?
See what's included in a cleaning service here.
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What are the Prices for Your Cleaning Services?
Standard Regular Cleanings are a flat rate. You can get an instant estimate here based on your home's square footage and number of bathrooms.
Deep Cleanings are priced by square footage and requires a $350.00 booking minimum.
Post-Construction Cleanings are priced by square footage and requires a $450.00 booking minimum.
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Can I Cancel or Reschedule a Booking?
Yes, you may cancel or reschedule a booking at any time by responding to your confirmation email or contacting us by phone. Cancellations made less than 24 hours before the booking time will result in a nonrefundable deposit. Recurring discount rates are only applied after your first booked service with us.
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What Equipment/Products do You use?
Our equipment is top quality and require full examination before and after every use to ensure proper quality expectations. We have high standard commercial equipment like heavy duty vacuums, washable mops, high temperature steamers, pressure washing machine, disposable towels and dusters. After every shift we thoroughly clean and sanitize all equipment/tools. Our cleaning products are non-toxic and approved with high graded quality. Clients may provide equipment and products with approval prior to booking a service.
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What Can I Expect Before Booking?
If you’re interested in our services, you will receive an estimated quote summary based on the information you provide us about the property and your essential needs. After you approve the estimate, we will schedule your preferred date and time for our services. Once scheduled, an agreement form, and an invoice will be emailed to you to complete in order to confirm your booking. A 50% deposit fee is required prior to confirming your appointment. You will receive a confirmation email and reminders. The full remaining payment is due upon completion. We accept payments through cash, direct invoice, contactless payments and direct deposit via Cash App.
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What Can I Expect Day of Booking?
Please expect a text and email reminder the day before your booking appointment. We will contact you if there are any unexpected delays or unforeseen circumstances before your booking time. We also request that clients provide electricity, running water and air conditioning during services, this ensures a proper and comfortable working environment for our professionals. If neither of those things are available or accessible during the service, your booking will automatically be terminated per contract resulting in a non-refundable deposit. All pets should be kept in a proper stationed area for our professionals to work safely throughout the services. Any unforeseen or unexpected condition of the property at time of service will be readjusted for additional fees if approved by both parties. An automated receipt will be emailed to you after service completion.
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Can I Tip my Professional?
Yes! You can tip your professional with cash or card post cleaning. Any generosity is greatly appreciated.
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What Do You Not Clean?
We do not clean biohazards such as pet waste, bodily fluids, excessive mold or mildew, excessive soap scum or hard water deposits. We also do not clean walls, unreachable vents, anything that cannot be reached over a two-step ladder or with an extendable duster pole.
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Do You Offer a Referral Program?
Yes, we do! we offer plenty of discounts and special offers! The more you refer us the more you save! Don’t forget we also do giveaways and offers on social media. Like, Share and Follow us on Instagram @dagapeservices
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Still Need Help?
Call or Text 813.817.7111 or email dagapeservices@gmail.com